DELIVERY 

We offer free shipping for all  Mainland UK orders. Our standard delivery timeframe is estimated at 4-9 business days. In the event of any delays with your shipment, we will promptly reach out to you to verify the precise delivery date and time. Please note that at present, we do not have the option for next-day delivery.

Northern Ireland & Isle of man orders are a standard rate of £5.99 and estimated delivery is 10-15 working days.

PROCESSING & HANDLING

We quality check your items, process your orders, and securely package everything within 3 business days before shipping

CANCELLATIONS

You have the option to cancel your order within a 12 - hour window from the time it was placed. Once an order has been processed and shipped, it cannot be cancelled. To initiate a cancellation, kindly send an email to contactus@loxvault.com with the subject line "Cancellation" and include your order number.

Kindly note that there are instances when uncommon delays might affect delivery, causing packages to arrive later than the initially estimated timeframe. Regrettably, these delays are beyond our influence, and in certain situations, customs procedures might contribute to these delivery setbacks.

Please consider the various factors that can influence delivery times, such as weather conditions and holidays. Regrettably, we cannot guarantee precise logistical timing due to the potential impact of these limiting factors.

Photo projection jewellery is a beautiful and sentimental accessory, perfect for keeping your cherished memories close. Its unique design and intricate details require special care to maintain its quality and beauty. Here’s a quick guide to ensure your photo projection jewellery remains tarnish-free and timeless.

1. Keep It Clean

Use a soft, lint-free cloth to gently wipe your jewellery after each wear. This helps remove oils, dirt, or sweat that may accumulate over time. For a deeper clean, use warm water with a mild soap and gently rinse it. Avoid using harsh chemicals or abrasive materials, as they can damage the surface.

2. Store It Properly

When not in use, store your jewellery in a soft pouch or a jewellery box lined with fabric. Keeping it away from direct sunlight, humidity, and heat will prevent tarnishing and discoloration. Consider using anti-tarnish strips in your storage area for extra protection.

3. Avoid Contact with Chemicals

Keep your photo projection jewellery away from perfumes, lotions, and cleaning agents. These substances can affect the metal’s finish and cloud the projection lens. Apply products like perfume or lotion before wearing your jewellery to minimize contact.

4. Handle with Care

Photo projection jewellery often features intricate designs and delicate components. Be mindful when wearing or removing it to avoid scratches or accidental damage. Remove your jewellery before engaging in activities like swimming, exercising, or cleaning.

5. Polish for Perfection

Even tarnish-free jewellery benefits from occasional polishing to maintain its shine. Use a jewellery polishing cloth specifically designed for tarnish-free metals to keep your piece looking radiant.

By following these care tips, your photo projection jewellery will remain as beautiful and meaningful as the day you received it. Embrace its charm and let it continue to tell your story for years to come.

Looking for a personalised, tarnish-free jewellery piece? Discover our collection at Lox Vault UK for unique designs just for you.